Frequently Asked Questions

Why do we require that you use your Dormeo® Product for a minimum of 30 nights?

We know you will love your new Dormeo® product, but it isn't uncommon for it to take your body a bit of time to adjust to sleeping on a new surface. Some people are lucky and love it from night one but others may experience a bit of stiffness or soreness for the first few mornings. We want you to be fully satisfied with your product and ask that you give it a minimum 30-night trial before being eligible to return it within our 100-night, risk free trial. Give your body and your new Dormeo® time to adjust to each other and we are confident you will fall in love!

 

What Materials are used in the Premium Mattress Topper? 

Cover: A hypoallergenic, breathable, washable polyester cover with adjustable straps and non-slip base to hold the topper securely in place.

Foam Top Layer: The top layer of the Topper is our signature Recovery Foam™. This is a high quality, high-density, US-Certipur certified viscoelastic foam that is free from harmful chemicals, no off gassing or strong odors and perfect for gently cradling even the most sensitive areas of your body without that “sinking, stuck” feeling. 

Octaspring Technology Layer: We use US-Certipur certified polyurethane foam in two distinct densities to create a zoned layer of all-foam springs for proper spinal alignment, comfortable cradling and maximum breathability so that the topper does not retain heat and sleep hot. There is no latex in any of our foams.

 

How can I contact Customer Care?

Questions About Our Products or an Existing Order?

Our Customer Care team is here to help.

Available 7 days a week between 8am and 10pm AEST by:

Email: CustomerCare@Dormeo-na.com

Phone: 1 800 929 275 (Call Back Request Line Only. No Live Agent Available)

 

What is the shipping cost and timing for Dormeo® Products?

We offer free shipping and returns. All Toppers ship from China via Fedex and should arrive to you in 5-7 days.

 

What happens if my Dormeo® Product gets lost?

If you need to report a lost package, a claim must be made within 30 days of the carrier's stated delivery date.

 

Do your toppers work on an adjustable base?

Absolutely! Yes! Our toppers work wonderfully on adjustable bases.  The high density memory foams and all-foam Octaspring Technology perfectly adapts and conforms to the shape of the adjustable base all while continuing to cradle and support your body.

 

What is the warranty for the Dormeo® Toppers?

We completely stand behind our products and your happiness is our first priority so we give you 10 year limited warranty on our Premium toppers for your peace of mind.

How thick is the Premium Mattress Topper by Dormeo® ?

The Premium Mattress Topper by Dormeo® is 7.5cm thick. It starts with high density memory foam followed by our Octaspring® Technology layer. They combine perfectly to cradle your body and offer superior support creating an unbelievably comfortable sleep space!

 

What are the size dimensions for Dormeo® Toppers?

We follow all standard sizing: (W x L) in centimeters**

Single 92cm x 187cm

Single King 106cm x 203cm

Double 137cm x 187cm

Queen 152cm x 203cm

King 183cm x 203cm

Super King 203cm x 203cm

 

What is the package size of The Premium Mattress Topper by Dormeo® ?

Single 35.5cm length x 35.5cm width x 52cm tall

Single King 35.5cm length x 35.5cm width x 72cm tall

Double 35.5cm length x 35.5cm width x 72cm tall

Queen 35.5cm length x 35.5cm width x 78cm tall

King 35.5cm length x 35.5cm width x 93.5cm tall

Super King 35.5cm length x 35.5cm width x 108cm tall

 

Why is staying cool so important for a good night's sleep?

Staying cool is vital to good sleep. Your body temperature naturally falls in the evening, signaling that it’s time for bed. A lower temperature also tells your body to produce melatonin, the sleep hormone.
There’s no doubt that you get better sleep when you’re cool and comfortable (not hot and sweaty). The American Sleep Foundation has even recognized temperature as the #1 disrupter of sleep.

 

What makes our Premium Mattress Topper cooler than others on the market?

Our Dormeo® toppers eature our patented Octaspring® technology which is 8x more breathable than foam products. This natural airflow allows you to sleep cooler. We don’t use surface chemicals (which lose their cool once you’re on them) or put holes in our foam (which flatten out when you lay down) like other companies do in order to help you sleep at a healthy, cool temperature.

 

Where is your company located?

Dormeo has main offices in Toronto, Canada and Houston, USA, with manufacturing facilities globally.

Is the Premium Mattress Topper covers machine washable?

If you want to freshen up your Dormeo® Topper - you can remove the cover and wash it.

 

Is the Premium Mattress Topper hypo-allergenic?

Yes! Our products are hypoallergenic and latex free.  All of our foams are Certipur Certified meaning they are free from harmful chemicals.  Our toppers are a healthy sleep space so you can rest easy!

 

I’ve heard Dormeo® has a lower carbon footprint than some other toppers. Is that true?

Yes, it is. Due to our Octaspring® Technology, our Octaspring® layers use 50% less material creating less waste and use no metals which is better for the environment.

What happens if I need to change my shipping information after completing my purchase?

If for some reason you need to change your shipping information after completing your purchase, please reach out to our customer care team.  There will be a $30 fee associated with any shipping changes after purchase is completed.